These Program Terms govern the Journey Rewards loyalty program (the “Program”). Your general use of Journey’s Services remains subject to theJourney Website & App Terms of Use.
1. Program Overview & Acceptance
By creating a Journey account or otherwise enrolling, you agree to these Program Terms. The Program rewards eligible stays, activities and spend with JourneyAlliance Partners (e.g., boutique hotels, private rentals, restaurants and other participating operators), plus other qualifying activities we announce from time to time with partners or directly through Journey.
2. Definitions
- Points: The Program’s unit of value, earned via eligible activity and redeemable per these Terms.
- Status: Your tier in the Program, based on Points earned in the qualification period.
- Alliance Partner / Host Property: A participating operator or property in the Journey network.
- Account in Good Standing: An open Program account with no suspension, fraud hold, or material violation.
- Qualifying Stay Rate: A "Qualifying Stay" is one or more consecutive nights at a participating property booked and paid under an eligible retail, Journey member or negotiated rate directly with the property or via Journey (not via wholesale, tour operator, coupon/voucher, complimentary, or opaque OTA channels).“Non‑Qualifying Rates”: do not earn Points or Status credit.
- Non‑Qualifying Rates: may include corporate rates, group rates, discounted rates, travel agent bookings, certain online travel portal bookings, certain credit card portal booking, or otherwise disclosed rates that are not eligible for earning points or status under these terms.
3. Eligibility; Enrollment; Access Paths
3.1 Eligibility: Individuals at or above the age of majority who maintain valid contact information may enroll. Accounts are personal; one per individual.
3.2 Early access / invite: Prior or current guests of Alliance properties and their invited members may receive early access invitations. The Program is expected to open more broadly over time.
3.3 Account in good standing: Certain earn rates or member‑only offers may require you to have enrolledbefore booking; otherwise, the stay may earn at the non‑member rate.
4. Status Tiers & Qualification
Status is based onPoints earned each calendar year (Jan 1–Dec 31 at 11:59.00pm). Unless otherwise stated, once achieved you retain that Status for the remainder of the current year the status is earned and through the next calendar year.
We may add, modify, or discontinue tiers or thresholds prospectively with notice as allowed by Section 15.
We may provide “Day 0” status, defined as a gifted status level. When status levels are gifted, the terms of the longevity of that gifted status will be stated and may vary from earned status level terms.
5. Earning Points
5.1 Qualifying spend: Earn Points on eligible room rates and qualifying incidentals (e.g., on‑property dining, spa, parking, and other folio‑posted items) at participating Alliance Partners, subject to property participation and exclusions disclosed in the booking flow. Taxes, cleaning/resort/third‑party fees, and non‑folio purchases generally donot earn Points.
5.2 Booking channel differentials: To encourage direct relationships with operators, Journey typically awardshigher earn on stays booked directly with the property than via OTAs. Public announcements have indicatedat least ~5 Points per dollar for direct stays versuslower rewards for OTA booked stays; actual rates may vary by partner, promotion, or period and will be disclosed where applicable.
5.3 Qualifying Stay; Rate. A “Qualifying Stay” is one or more consecutive nights at a participating property booked and paid under an eligible retail, Journey member or negotiated rate directly with the property or via Journey (not via wholesale, tour operator, coupon/voucher, complimentary, or opaque OTA channels). "Non‑Qualifying Rates" do not earn Points or Status credit.
5.3 FX Conversion: Points are calculated in USD. For non‑USD charges, Journey or its processors may convert at check‑in, check‑out, or posting, and the rate used may differ from the rate shown on a folio.
5.4 Posting & missing credit: Most points will be posted within 48 hours of check-out, but please allow up to 30 days after checkout for Points to post in rare instances. If missing after that time, contact support with receipts; claims must generally be made within 6 months of checkout.
5.5 Promotions: Bonus campaigns or partner offers may have additional terms and windows; we may limit, change, or end promotions at our discretion.
5.6 Monitoring; Corrections: Journey may audit Accounts and transactions at any time and correct balances, status, redemptions, or benefits posted in error or obtained in violation of these Terms. Journey may place holds or reverse awards pending investigation.
5.7 Multiple Rooms: A Member may earn on up totwo additional rooms (total three) with the same check‑in/out dates if the Member occupies one room and all rooms are booked under the Member’s name. Journey may cap award redemptions tothree rooms per stay and cancel speculative or resale bookings. Journey reserves the right to award earning potential to more than three rooms total at its discretion.
5.8 Missing Credit: Submit missing‑credit requests within12 months of checkout with proof of payment. New Members may claim credit for Qualifying Stays completedwithin 30 days prior to enrollment if requested within 12 months.
5.9 Cash + Points: Some awards may combine cash and Points. Members earn Points only on the cash portion. Taxes/fees may apply to the cash portion and are the Member’s responsibility.
5.10 Group & Events: Journey may award Points for eligible group events under a signed agreement. Earn rates, caps, and eligibility (including government/enterprise restrictions) will be stated in the agreement and may differ from standard stays.
6. Redemption & Awards
6.1 General: You may redeem Points for rewards we make available from time to time, which can include discounted stays, upgrades, and other experiences. All redemptions are subject to property participation, availability, and confirmation. A redemption is not final until the property confirms.not final until the property confirms.
6.2 Suite Elevation:: Select members may useSuite Elevation awards for a confirmed suite (or next room category) upgrade at eligible properties, subject to availability and property confirmation. Some inventory or dates may be excluded.
6.3 Timeless Stay (Flexible Check‑in/Check‑out):: Where offered, members may use a Timeless Stay award for early arrival and/or late departure—subject to property participation, operational feasibility, and confirmation.
6.4 Pet Perks: For top members and at participating properties, pet‑related fees may be waived and/or credits (e.g., dog‑walking) offered, subject to property rules and availability.
6.5 Point Floor Value Guarantee: Unless suspended under extraordinary circumstances, the redemption value of each Point will not be set belowUS$0.01 when comparing against the Alliance Partners standard retail rate for the redeemed service; promotional or negotiated rates may not apply to this comparison.
6.6 Award Cancellations: Property cancellation/no‑show/early‑departure rules apply to award stays. If cancelled within the free‑cancellation window and the property confirms, Points will be re‑deposited. Late cancellation or no‑show may result in (i) property charges to the card on file and/or (ii) partial or full forfeiture of Points at Journey’s discretion.
6.7 On‑Property Credits: Where available, Members may redeem Points for folio credits during a stay; partial redemptions may be disallowed; unused credit is forfeited; redemptions are final.
7. Transfers, Gifting & Pooling
7.1 Transfers: Where we enable it, you may transfer Points to other members or third‑party programs we support. Once transferred and accepted, transactions arefinal and irreversible. Third‑party program terms control once Points leave Journey’s ecosystem.
7.2 Pooling: If we enable Points “pools,” the creator controls pool usage and allocations; Journey will not mediate pool disputes between contributors.
7.3 Gifted Award Stays: Subject to availability, a Member may book an award stay for another guest by naming that guest at booking. The guest must present ID and a payment method for incidentals. Gift recipients do not earn Points for the stay and may not receive Member‑specific elite benefits unless the property elects to honor them. Journey may cap gifted award stays (e.g.,five per calendar year per Member).
7.4 Death or Divorce: Upon verified death of a Member, Journey may, at its discretion, transfer the deceased Member’s unredeemed Points one time to a single beneficiary (spouse or person designated in estate documents). In case of a court‑ordered divorce decree, Journey may transfer Points as ordered. Status and benefits do not transfer.
8. Prohibited Dealings; No Cash Value
Except as expressly stated (e.g., the Point Floor Value Guarantee at redemption), Points have no cash value; they may not be sold, bartered, or exchanged for money unless otherwise enabled by Journey directly. We may void Points acquired or used in violation of these Terms.
No Sale or Barter. Selling, bartering, or otherwise transferring Points or awards except as expressly permitted is prohibited; such Points may be voided and Accounts closed.
Eligibility to Receive Benefits. You are responsible for determining your eligibility to receive loyalty benefits under applicable employer or government gift policies and laws.
9. Member Conduct; Fraud
We may suspend or close accounts, forfeit Points, or cancel redemptions for suspected fraud, abuse, resale, or violations of these Terms or law. Our determinations are final and binding.
10. Account Activity & Expiration
To keep your Points active, complete at least one qualifying earn or redeem activity in any24‑month period. Accounts without qualifying activity for 24 consecutive months may forfeit unredeemed Points. (We may offer courtesy reinstatements or exceptions at our discretion; fees may apply.)
Expiration & Deactivation. Accounts with no activity for5 years may be deactivated.
11. Taxes
Earning or redeeming Points may have tax implications; Members are solely responsible for any taxes, reporting, or disclosures arising from participation. Journey bears no obligation to assist in providing documentation for tax reporting purposes, but agrees to provide limited support where requested in writing for tax related matters.
12. Partner Participation, Promotions & Property Terms
12.1 Partner Participation, Promotions & Property Terms: A property’s specific terms, blackouts, and house rules govern your stay and may limit or exclude certain benefits or awards.
12.2 Promotions: Promotions and partner offers are subject to change or withdrawal at any time and may be subject to caps, blackout dates, or targeted eligibility.
12.3 Participation: Not all properties or services participate in all aspects of the Program. Participation and benefit levels may vary by Alliance Partner and may change without notice.
12.4 Partner Exit: If a property exits the Program before an award stay is consumed, Journey will attempt to re‑accommodate or re‑deposit Points; benefits or awards may not be honored by the former partner.
13. Communications & Notices
By enrolling, you consent to receive Program‑related communications (transactional messages, confirmations, and service updates). You can manage promotional preferences in your account settings or via opt‑out links.
14. Data; Privacy
We collect and process personal data to operate the Program, including sharing necessary reservation data and preferences with Alliance Partners to fulfill your stays and deliver benefits. See our Privacy Policy for details (linked within the Services).
15. Program Changes & Termination
Program Changes; Termination. Journey may modify earn/redemption structures, tiers, benefits, partners, and these Terms at any time. If the Program is terminated, Journey will provide reasonable advance notice where required by law; upon termination, unredeemed Points may be forfeited without further liability. Material changes will be communicated through the Services or by email.
16. Service Recovery Limits
Service Recovery. Where a published elite benefit is confirmed in your reservation and not provided at a participating property upon arrival, Journey may, at its discretion, issue a goodwill remedy (e.g., up toUS$50 credit or5,000 Points) upon request at or before checkout. This remedy is discretionary and exclusive of any other compensation.
17. Disclaimers; Liability
Benefits, awards, and services aresubject to availability and may change or be substituted. To the maximum extent permitted by law, Journey is not liable for indirect or consequential losses and, in any event, its total liability related to the Program will not exceed the greater of US$100 or the monetary value of Points you redeemed in the 3 months preceding the event.
18. Governing Law; Dispute Resolution
These Program Terms are governed by New York law (without regard to conflicts). Disputes are subject to individual arbitration and the className‑action waiver stated in theWebsite & App Terms (or as otherwise required by consumer‑protection laws where you reside).
Contact: [email protected]
